mro-customer

Work
MRO Customer

The nations leading MRO Suppliers is a one-stop shop for renovation and maintenance supplies. Serving the multifamily housing and hospitality industries, they offer an extensive inventory of MRO products in job-lot quantities. Paint, lumber, drywall, and tools are all available to shop both online through an ecommerce B2B store and brick and mortar storefronts. They are fully stocked with everything you need to get the job done.

Nishtech delivered a modernized B2B ecommerce experience for the top maintenance, repair, & operations company

The Challenge

The company was originally using Infor Storefront which provided basic ecommerce functionality. While adequate at first, it had limitations and did not provide the experience and features they needed to continue to expand the business and service their existing customers. The search for a new platform resulted in the selection of Optimizely B2B Commerce Cloud due to its strength in the B2B market.

The Solution

After a through vetting, Nishtech was selected as the implementation partner due to extensive experience delivering B2B ecommerce solutions on the B2B Commerce Cloud platform. Their collaborative approach and demonstrated mastery of the project methodology required for successful delivery of ecommerce projects made them stand out as the right choice to work as a unified team with a common goal.

Given the requirement to use as much of B2B Commerce Cloud’s out-of-the box functionality, Nishtech conducted a detailed discovery process and documented the level of customization required to provide enhanced functionality while taking advantage of the platform’s powerful built-in capabilities.

The Results

Despite aggressive timelines, the teams successfully worked together to plan and execute the project. The result was a completely redesigned site that integrated seamlessly into Infor SX.e ERP, and provided enhanced functionality while taking advantage of B2B Commerce Cloud’s powerful built-in capabilities. Features on the new site include:

Custom quote workflow to mimic the client’s existing quote request and approval process
Enhanced quick order pad with predictive search to allow for multiple lines to be entered at one time
Custom catalog and user experience including product restrictions, custom payment methods, and the ability to enable/disable backorders by customer
Ability to check credit hold status of a user paying on account at the time of login, and restrict submission of orders when necessary
Custom order status updates/email notifications
Custom website forms and pages, including catalog request form, training classes & registration, career page and application
Website re-brand & custom design, including new website widgets
Customizations across the Account pages to support the new design

Once the updated platform was put in place, the company challenged Nishtech to design a custom portal that integrated a purchase card program to the new B2B site. The portal allows the company to manage accounts and spending limits for customers that use the program and allows those customers to purchase product online as well in physical stores. This feature is separate from B2B Commerce Cloud, but the power and flexibility of the platform enabled Nishtech to integrate the new functionality into the existing ecommerce experience.

With its new digital capabilities, our client can continue to make improvements to their customer experience. Through the power of Optimizely B2B Commerce Cloud they expect to build upon their success and further enhance their position in the industry.